Purchase policy Samples and Shipments
In purchases for sample tiles, the shipping cost will be $39.90, this is because samples are shipped directly from Mexico, 50% of this shipping cost will be refunded once you place your final order.
We only Ship to USA continental area and Mexico.
Final Order minimum amount of purchase
We ship directly from Mexico, to be able to cover the shipments costs, the minimum amount of purchase is for $100.00.
If you are not satisfied with your purchase, you can return the merchandise to get a replacement or a refund, all returns are subject to a 20% restocking fee over the amount of purchase. Shipping costs, payment processing, and insurance costs are not refundable, you have 15 days from the date you receive the items to let us know with a written statement explaining your dissatisfaction. If customer provide an incorrect delivery address he must pay for the second shipping cost in order to deliver the merchandise. On installed product, no claims or returns: To return items purchased, the merchandise must be packaged as customer received and has to send the returns using reliable freight carrier that offers tracking number such as: UPS, FEDEX, DHL OR REGULAR MAIL.
Be our partner
If you are a contractor, architect, designer or if you are in the construction business, or if you want to be a tile retailer, you can get interesting business opportunities with us. Please contact us if you have any question about this by phone (424)781-3473 or by e mail firstname.lastname@example.org.
Can I get discounts in large orders?
Yes, you can get discounts in purchases that goes over $1,000 usd, even if you are repeat customer you can also get discounts, please take a look in our section ¨be our partner¨.